Our Process

How Your Custom Order Works

A complete, transparent, step-by-step breakdown of how we go from your initial idea to a finished handmade resin art piece delivered to your door.

We work exclusively on custom orders. That means there's no shopping cart, no "add to bag" button, and no instant checkout. Instead, the process is personal and collaborative. Here is every single step explained in detail, so you know exactly what to expect.

Step 01

You Reach Out With Your Idea

Everything starts with a message from you. You can contact us through:

Tell us what you're looking for. It doesn't have to be a detailed brief — even a rough idea is a perfectly fine starting point. For example:

  • "I want a set of four blue and gold resin coasters for my living room."
  • "I need a custom name plate with my family name and dried flowers."
  • "I'm looking for a unique anniversary gift — maybe something with our wedding date embedded?"
  • "I saw a geode art piece online and want something similar in pink and white."

The more detail you can share — colours, size, purpose, deadline, inspiration images — the better. But if you're not sure about any of this, that's completely fine. We'll help you shape the idea during our conversation.

Jasleen reviewing customer messages
Design review process with color swatches
Step 02

We Review & Discuss Your Requirements

Once we receive your message, we review your requirements carefully. This is a collaborative step — not a one-way transaction. We might ask you questions like:

  • What size are you thinking? (We can suggest standard sizes if you're unsure.)
  • Do you have any colour preferences or a specific palette in mind?
  • Is this for personal use, a gift, or a specific event?
  • Do you have any reference images that show the style you like?
  • Is there a deadline we should be aware of?

The goal of this step is to make sure we both have a clear, shared understanding of what you want. We never assume. If something is ambiguous, we ask. If your request involves something technically challenging, we'll be upfront about what's realistic.

This conversation typically happens over email or WhatsApp and takes anywhere from a single exchange to a few back-and-forth messages, depending on the complexity of your request.

Step 03

You Receive a Custom Quotation

Based on your finalized requirements, we prepare a detailed quotation specifically for your order. This quotation will include:

  • Product description: Exactly what we'll be making for you.
  • Price: Based on size, materials, design complexity, and finishing.
  • Estimated production time: How long the crafting process will take.
  • Shipping estimate: Expected delivery timeline and any shipping costs.
  • Payment terms: How and when payment is expected.

The quotation is specific to your order — it's not pulled from a generic price list. Since every custom order is different, the pricing reflects the unique requirements of what you've asked for.

There is no obligation at this stage. If the quote is higher than your budget, we're happy to discuss alternatives — a smaller size, simpler design, or different materials — to bring the price down. If you decide not to proceed, that's completely fine too. No pressure, no follow-up sales calls.

Jasleen preparing a custom quotation
Order confirmation - happy customer interaction
Step 04

You Confirm & We Finalize Everything

If you're happy with the quotation, we move to confirmation. This means:

  • You formally approve the design, colours, size, and all specifications.
  • Payment terms are fulfilled as agreed (this may be full payment upfront or a partial advance, depending on the order).
  • We lock in the production timeline.

Nothing moves forward until you've confirmed everything. We don't make assumptions and we don't start working based on verbal or informal agreements. Clear confirmation protects both of us — you know exactly what you're getting, and we know exactly what to create.

Once confirmed, your order enters the production queue. If there are any last-minute clarifications needed, this is the time to raise them.

Step 05

We Handcraft Your Piece

This is the heart of the process — where your idea becomes a physical object.

Depending on what you've ordered, this stage involves:

  • Mould preparation: Selecting or creating the right mould for your product.
  • Resin mixing: Measuring and mixing resin with hardener in precise ratios.
  • Pigment work: Adding colours, inks, metallic powders, or glitter according to your design.
  • Pouring & layering: Carefully pouring the resin, often in multiple layers to build depth and dimension.
  • Embedding elements: Placing dried flowers, photos, text, foil, or other inclusions.
  • Curing: Each layer needs 24–72 hours to cure properly. Rushing this compromises durability and clarity.
  • Demoulding & sanding: Removing the piece from the mould and smoothing any edges.
  • Finishing: Applying top coats, UV-protective layers, polishing, or other finishes.
  • Quality check: Inspecting the final piece for clarity, colour accuracy, structural integrity, and overall finish.

Depending on complexity, this stage can take anywhere from 3 days to 3 weeks. Simpler items like single-layer keychains are quicker. Multi-layered wall art or pieces with embedded elements need significantly more time.

We don't rush this part. Every piece goes through quality checks before it's considered done.

Resin pouring process with vibrant colors Detail and finishing work on resin piece Cured and polished resin art piece
Secure packaging of resin art for shipping
Step 06

Secure Packaging & Delivery

Once your piece is ready and fully cured, we move to packaging and shipping:

  • Protective wrapping: Each item is wrapped in bubble wrap, foam, or tissue to prevent scratches.
  • Cushioned boxing: Products are placed in rigid boxes with additional padding to prevent movement during transit.
  • Fragile labelling: All packages are clearly marked as fragile for courier handling.
  • Shipping: We ship using trusted courier partners to your provided address.
  • Tracking: You receive a tracking number via email or WhatsApp so you can monitor your shipment in real time.

Shipping typically takes 5–10 business days within India, depending on your location. Remote areas may take slightly longer.

If your package arrives damaged — which is rare but possible despite our precautions — contact us within 48 hours with photographs. We will assess the situation and work out a resolution. Full details are available in our Shipping Policy and Refund Policy.

Process Summary at a Glance

  1. Contact us with your idea (email or phone)
  2. We discuss requirements and clarify details
  3. You receive a detailed custom quotation
  4. You confirm the order and payment terms
  5. We handcraft your piece (3 days to 3 weeks)
  6. We package & ship with tracking (5–10 business days)
  7. You receive your unique handmade resin art piece

Important Reminders

  • No order is processed without a confirmed quotation and customer approval.
  • Production timelines depend on complexity — we always communicate estimates upfront.
  • Slight handmade variations in colour and pattern are natural and expected.
  • Bulk or corporate orders may follow a slightly adjusted process — contact us to discuss.
  • Changes after confirmation may or may not be possible depending on the production stage.

Ready to Start?

Have an Idea? Let's Make It Real.

Share your idea with us — we'll get back to you with a custom quote, estimated timeline, and everything you need to know.

Email Us Your Idea Call / WhatsApp