Shipping & Delivery Policy

Everything about how we package, ship, and deliver your custom handmade resin art products.

Last updated: April 2026

1. Where We Ship

Within India: We ship to all serviceable pin codes across India through our courier partners. Major cities typically receive delivery within 5–7 business days after shipping. Smaller towns and remote areas may take 7–12 business days.

International shipping: International shipping is not available by default. If you are located outside India and wish to place an order, please contact us at workwithdesiresinart@gmail.com before ordering. We will assess whether international shipping is feasible for your location and provide a separate shipping cost estimate. International shipping costs and delivery times vary significantly based on the destination country.

2. Delivery Timelines

Your total delivery timeline consists of two parts:

  • Production time: The time it takes to handcraft your custom product. This varies based on complexity — from 3 days for simple items to 2–3 weeks for complex multi-layered pieces. The estimated production time is always communicated in your quotation.
  • Shipping time: The time from when we hand over the completed package to the courier until it reaches your address. Within India, this is typically 5–10 business days.

Total estimated time = Production time + Shipping time. For example, if production takes 7 days and shipping takes 6 days, your total wait time would be approximately 13 days from order confirmation.

These are estimates, not guarantees. Actual delivery times may vary due to courier performance, weather, public holidays, or other factors beyond our control.

3. Shipping Charges

Shipping charges, if applicable, are included as part of your custom quotation. In some cases, shipping may be included in the product price — this will be clearly stated.

Shipping costs depend on:

  • The size and weight of the package.
  • Your delivery location (metro cities vs. remote areas).
  • The courier service used.

You will always know the shipping cost before confirming your order. There are no surprise shipping charges added after confirmation.

4. Packaging

Resin art is delicate and requires careful handling. We take packaging extremely seriously:

  • Inner wrapping: Each product is individually wrapped in soft material (tissue paper, foam sheet, or bubble wrap) to prevent surface scratches.
  • Cushioning: Products are placed inside sturdy boxes with additional padding (foam peanuts, crumpled paper, or air-fill cushions) to prevent movement during transit.
  • Outer box: The package is placed in a rigid corrugated box for structural protection.
  • Fragile labelling: All packages are clearly labelled as "FRAGILE — Handle With Care" on multiple sides.
  • Sealing: Boxes are securely sealed and taped to prevent opening during transit.

Despite our best efforts, transit damage can occasionally occur due to rough handling by the courier. If this happens, please refer to our Refund & Cancellation Policy for the claims process.

5. Order Tracking

Once your order is shipped, we will share the following with you via email or WhatsApp:

  • Courier partner name.
  • Tracking number / AWB number.
  • Link to track your shipment online (if available).

You can use these details to monitor your package's status at any time. If you notice any issues with tracking (e.g., no updates for several days), please contact us and we will follow up with the courier on your behalf.

6. Failed Delivery Attempts

If the courier attempts delivery and you are not available:

  • Most couriers make 2–3 delivery attempts before returning the package.
  • It is your responsibility to ensure someone is available at the shipping address to receive the package.
  • If the package is returned to us due to failed delivery attempts, incorrect address, or refusal to accept, you may be responsible for additional re-shipping costs.

7. Incorrect Shipping Address

Please double-check your shipping address before confirming your order. If a package is delivered to an incorrect address because wrong information was provided by you, we are not responsible for the loss. Re-shipping, if possible, will be at your expense.

If you realize there's an error in your shipping address after confirming, contact us immediately. If the package hasn't been shipped yet, we can update the address. Once shipped, address changes may or may not be possible depending on the courier's policies.

8. Lost or Significantly Delayed Packages

If your package tracking shows no movement for more than 7 business days, or if the package appears to be lost:

  1. Contact us with your tracking details.
  2. We will initiate an inquiry with the courier partner.
  3. If the package is confirmed lost, we will discuss options with you — which may include reshipping a replacement or issuing a refund.

Lost package claims are handled on a case-by-case basis. We work with you to find a fair resolution.

9. Damaged Packages

If your package arrives with visible damage to the outer box:

  • If possible, take photographs of the package before opening.
  • Open the package carefully and inspect the product.
  • If the product inside is damaged, photograph the damage from multiple angles.
  • Contact us within 48 hours at workwithdesiresinart@gmail.com with all photographs and your order details.

Resolution process is detailed in our Refund & Cancellation Policy.

10. Contact

For shipping-related questions or issues: