Everything you need to know about cancelling an order, requesting a refund, and what happens if something goes wrong.
Last updated: April 2026
⚠️ Important: Read Before Ordering
All products created by Desi Resin Art are custom-made to your specific requirements. Unlike standard retail products, they cannot be resold, restocked, or reused for another customer. This fundamentally affects our ability to offer refunds and cancellations. Please review this policy in full before confirming any order.
Is it possible? Yes.
If you wish to cancel your order and production has not yet started, you may do so by contacting us immediately at workwithdesiresinart@gmail.com or +91 87775 44483.
What happens to your payment? If you made an advance payment, it will be refunded in full, minus any applicable payment processing or transaction charges (these are charged by payment platforms, not by us, and are typically non-recoverable).
How long does the refund take? Refunds are processed within 7–10 business days from the date of cancellation confirmation. The actual time for the refund to appear in your account may vary depending on your bank or payment provider.
Is it possible? Generally, no — because the product is already being made specifically for you.
Once production has begun, the materials have been used, the resin has been poured, and the work is underway. These materials and labour cannot be recovered or repurposed for another order.
If you absolutely need to cancel at this stage, please contact us immediately. We will assess the situation based on:
Based on this assessment, we may offer a partial refund (minus the cost of materials used and work completed) or no refund at all if the product is near completion. This is decided on a case-by-case basis and communicated to you transparently.
Is it possible? No.
Once your custom product has been fully completed and is ready for shipping (or has already been shipped), cancellation is not possible. The product was made exclusively for you based on your confirmed specifications and cannot be sold to another customer.
What to do: Contact us within 48 hours of receiving the package. Send photographs clearly showing the damage to workwithdesiresinart@gmail.com.
What we need from you:
What we will do: We will assess the damage and offer a suitable resolution, which may include:
The resolution offered is at our discretion and depends on the severity and nature of the damage. We always aim to be fair and reasonable.
Important: Claims made after 48 hours may not be eligible for resolution, as we cannot verify whether the damage occurred during shipping or after delivery.
If your product has a genuine manufacturing defect — meaning a flaw in the resin, structural weakness, incomplete curing, or a significant deviation from the agreed design that goes beyond normal handmade variation — please contact us within 48 hours with photographs.
We will assess the issue and offer a resolution similar to the damaged product process described above.
What is NOT a manufacturing defect:
We do not offer refunds in the following circumstances:
To initiate a cancellation or refund request:
Since all products are custom-made, we do not offer direct exchanges. If you receive a damaged or defective product and a replacement is agreed upon, we will create a new piece based on the same confirmed design.
For any refund or cancellation inquiries: