Refund & Cancellation Policy

1. Cancellation Before Production Begins

Is it possible? Yes.

If you wish to cancel your order and production has not yet started, you may do so by contacting us immediately at workwithdesiresinart@gmail.com or +91 87775 44483.

What happens to your payment? If you made an advance payment, it will be refunded in full, minus any applicable payment processing or transaction charges (these are charged by payment platforms, not by us, and are typically non-recoverable).

How long does the refund take? Refunds are processed within 7–10 business days from the date of cancellation confirmation. The actual time for the refund to appear in your account may vary depending on your bank or payment provider.

2. Cancellation After Production Has Started

Is it possible? Generally, no — because the product is already being made specifically for you.

Once production has begun, the materials have been used, the resin has been poured, and the work is underway. These materials and labour cannot be recovered or repurposed for another order.

If you absolutely need to cancel at this stage, please contact us immediately. We will assess the situation based on:

• How far into production we are.
• How much material has been used.
• Whether the partially completed work can be salvaged in any way.

Based on this assessment, we may offer a partial refund (minus the cost of materials used and work completed) or no refund at all if the product is near completion. This is decided on a case-by-case basis and communicated to you transparently.

3. Cancellation After Product Is Completed

Is it possible? No.

Once your custom product has been fully completed and is ready for shipping (or has already been shipped), cancellation is not possible. The product was made exclusively for you based on your confirmed specifications and cannot be sold to another customer.

4. Product Arrives Damaged During Shipping

What to do: Contact us within 48 hours of receiving the package. Send photographs clearly showing the damage to workwithdesiresinart@gmail.com.

What we need from you:

• Clear photographs of the damaged product (multiple angles).
• Photographs of the packaging condition (exterior and interior).
• Your order details or reference number.
• A brief description of the damage.

What we will do: We will assess the damage and offer a suitable resolution, which may include:

• Replacement: We create a new piece and ship it to you at no additional cost.
• Repair: If the damage is minor and repairable, we may offer to fix the piece.
• Partial refund: If the damage is minor and you choose to keep the product, we may offer a partial refund.
• Full refund: In cases of severe damage where replacement or repair is not feasible.

The resolution offered is at our discretion and depends on the severity and nature of the damage. We always aim to be fair and reasonable.

Important: Claims made after 48 hours may not be eligible for resolution, as we cannot verify whether the damage occurred during shipping or after delivery.

5. Product Has a Manufacturing Defect

If your product has a genuine manufacturing defect — meaning a flaw in the resin, structural weakness, incomplete curing, or a significant deviation from the agreed design that goes beyond normal handmade variation — please contact us within 48 hours with photographs.

We will assess the issue and offer a resolution similar to the damaged product process described above.

What is NOT a manufacturing defect:

• Slight variations in colour, pattern, or texture (these are natural in handmade work).
• Minor air bubbles (some are inherent to resin art and are often considered a design feature).
• Slight differences from a reference image (handmade resin art cannot be replicated exactly).
• Changes in appearance due to improper handling, storage, or exposure to extreme conditions after delivery.

6. Situations Where Refunds Are NOT Provided

We do not offer refunds in the following circumstances:

• Change of mind: If you simply change your mind about the product after confirming the order and production has started or been completed.
• Handmade variations: Minor colour, pattern, or texture differences that are inherent to handmade resin art.
• Colour discrepancies due to screens: If the product's real-life colours look slightly different from how they appeared on your phone or computer screen.
• Incorrect information provided by customer: If you provided wrong specifications (size, colour, text, address) and the product was made accordingly.
• Delays beyond our control: Shipping delays caused by courier issues, natural disasters, public holidays, or other force majeure events.
• Failure to report damage on time: Claims not made within 48 hours of delivery.

7. How to Request a Cancellation or Refund

To initiate a cancellation or refund request:

1. Email us at workwithdesiresinart@gmail.com with the subject line "Cancellation Request" or "Refund Request".
2. Include your order details, the reason for your request, and any relevant photographs.
3. We will acknowledge your request within 24 hours and provide a response within 48 hours.
4. If a refund is approved, it will be processed within 7–10 business days.

8. Exchanges

Since all products are custom-made, we do not offer direct exchanges. If you receive a damaged or defective product and a replacement is agreed upon, we will create a new piece based on the same confirmed design.

9. Contact

For any refund or cancellation inquiries:

• Email: workwithdesiresinart@gmail.com
• Phone: +91 87775 44483