Privacy Policy

1. Who We Are

Desi Resin Art is a brand owned and operated by Gora Brothers Private Limited (CIN: U63030RJ2020PTC068805, GSTIN: 08AAICG3022F1ZY), a registered private limited company based in India. Jasleen Kaur serves as the Managing Director of the company. We create custom handmade resin art products on a made-to-order basis. We operate primarily through our website (desiresinart.site), email (workwithdesiresinart@gmail.com), and phone/WhatsApp (+91 87775 44483).

2. What Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Your name — so we know who we're communicating with and who the order is for.
• Email address — for correspondence about your inquiry, quotation, and order status.
• Phone number — if you contact us via phone or WhatsApp, or provide it for order-related communication.
• Shipping address — to deliver your completed product to the correct location.
• Order requirements — the design details, colour preferences, size, and any other specifications you share for your custom order.
• Reference images — any photos or inspiration images you share to help us understand your design vision.
• Payment information — transaction details related to your order payment (we do not store credit card or bank account numbers directly; payments are processed through standard banking or payment platforms).

We do not collect information about you from third-party sources. All information comes directly from you.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies and analytics tools, if implemented. This may include:

• Your IP address
• Browser type and version
• Operating system
• Pages you visited on our site and time spent
• Referring website (how you found us)
• Device type (desktop, mobile, tablet)
• Approximate geographic location (country/city level, not precise)

This information is collected to help us understand how visitors use our website, improve user experience, and measure the effectiveness of our marketing efforts. It is not used to personally identify you.

4. How We Use Your Information

We use the information you provide for the following purposes:

• Responding to your inquiry: When you email, call, or message us, we use your contact information to respond and discuss your requirements.
• Preparing quotations: Your order details help us calculate pricing and prepare an accurate custom quotation.
• Processing your order: Once confirmed, your information is used to create your product, coordinate production, and manage the order.
• Shipping & delivery: Your shipping address is used to send your completed product to you via our courier partners.
• Order status updates: We may contact you via email or WhatsApp to update you on your order's progress, shipping status, or tracking details.
• Customer support: If you have questions or issues after delivery, we use your contact information to assist you.
• Business improvements: Aggregated, non-identifiable data from website analytics helps us improve our website and service.

We do not use your information for unsolicited marketing. We will not add you to a mailing list, send promotional messages, or share your information with marketing partners without your explicit consent.

5. Who We Share Your Information With

We do not sell, rent, trade, or share your personal information with third parties for their marketing or commercial purposes. Period.

The only situations where your information may be shared with a third party are:

• Shipping partners: Your name, phone number, and shipping address are shared with our courier/logistics partner solely for the purpose of delivering your order.
• Payment processors: If payment is processed through a third-party platform (such as UPI, bank transfer, or a payment gateway), transaction details are handled by that platform under their own privacy policy.
• Legal requirements: If required by law, regulation, or legal process, we may disclose your information to comply with applicable requirements.

6. Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — and similar technologies for the following purposes:

• Essential cookies: To ensure the website functions properly.
• Analytics cookies: To understand visitor behaviour, traffic patterns, and popular pages (e.g., through Google Analytics, if implemented).
• Advertising cookies: If we run paid advertising (such as Google Ads), cookies may be used to measure ad performance and deliver relevant ads. These will only be active when such advertising is in use.

You can control cookie settings through your browser. Disabling cookies may affect certain website functionalities but will not prevent you from contacting us or placing an order.

7. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Storing communications and order details in password-protected email and storage systems.
• Limiting access to personal information to authorised personnel of Gora Brothers Private Limited.
• Not storing sensitive financial information (such as card numbers) on our own systems.
• Using secure email communication for sharing order details and quotations.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security against all possible threats.

8. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Active order processing and delivery.
• Post-delivery support and follow-up (typically up to 30 days after delivery).
• Record-keeping for tax, accounting, and legal obligations (as required by Indian law).

If you request deletion of your data and there is no legal obligation for us to retain it, we will delete or anonymize your personal information within a reasonable timeframe.

9. Your Rights

You have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to correction: If any information we have is inaccurate, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal information, subject to any legal retention requirements.
• Right to withdraw consent: If you previously consented to receiving communications, you can withdraw that consent at any time.

To exercise any of these rights, please email us at workwithdesiresinart@gmail.com. We will respond within 15 business days.

10. Third-Party Links

Our website may contain links to other websites or social media platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any website you visit through a link from our site.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We recommend reviewing this page periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal information is handled, please contact us:

• Email: workwithdesiresinart@gmail.com
• Phone: +91 87775 44483
• Brand name: Desi Resin Art
• Legal entity: Gora Brothers Private Limited
  Managing Director: Jasleen Kaur
  CIN: U63030RJ2020PTC068805
  GSTIN: 08AAICG3022F1ZY
• Address: G 93-94, D Block, Baani Square, Sector 50, Gurugram, Haryana 122018, India